Shipping Policy

1. Shipping Overview

Our standard shipping service is designed to provide a straightforward delivery experience with one flat shipping rate. Orders are prepared during our normal business schedule and then transferred to an established delivery carrier.

2. Shipping Cost

Taleyourstory provides standard shipping at a $6.99 flat rate. This simple pricing structure allows customers to know the standard shipping charge associated with their order without having to calculate a variable delivery fee.

The applicable shipping charge is displayed during checkout before the order is submitted. Customers should review the complete order summary, including products, shipping information, and applicable charges, before completing their purchase.

3. Order Handling Time

The standard handling time for Taleyourstory orders is 1–2 business days. Handling time begins after the order has been successfully submitted and the applicable processing schedule has started.

During handling, our fulfillment process includes reviewing the order, preparing the purchased items, checking the shipment information, packaging the order, and arranging transfer to the delivery carrier.

Handling time should not be confused with transit time. Handling refers to the period before the package enters carrier transportation, while transit time refers to the period during which the package moves through the carrier's delivery network.

4. Order Cut-Off Time

Taleyourstory's standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the daily cut-off may be processed beginning on the next applicable business day.

The stated cut-off time is based on Eastern Standard Time. Customers ordering from another time zone should account for the applicable time difference when determining whether an order is placed before or after the cut-off.

5. Transit Time

After an order has completed handling and has been transferred to the carrier, the estimated standard transit time is 2–6 business days. Transit time represents the period required for the shipment to move through the carrier network toward the delivery address.

Based on the standard handling and transit estimates, the overall estimated delivery period is approximately 3–8 business days.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather, holidays, transportation conditions, address-related issues, or other circumstances outside Taleyourstory's direct control.

6. Delivery Services & Tracking

Taleyourstory uses established delivery carriers to transport customer orders. Depending on the shipment and destination, orders may be delivered through USPS, UPS, or FedEx.

The carrier assigned to an individual shipment may vary based on destination, package characteristics, fulfillment requirements, and carrier availability. Taleyourstory selects an appropriate available delivery service for the shipment.

When tracking information is available, customers will receive shipment tracking information after the order has been dispatched and tracking details have been generated. Tracking allows customers to monitor shipment progress and review the latest carrier status.

7. Tracking Updates

Tracking information may not immediately display movement after a package has been dispatched. In some cases, the carrier requires additional time to scan the package or synchronize shipment information with its tracking system.

If a tracking number has been issued but the first tracking event has not yet appeared, customers should allow reasonable time for the carrier to register the shipment. Once the package begins moving through the carrier network, additional tracking events may appear.

If tracking information remains unchanged for an unusually long period or the estimated delivery timeframe has passed, customers may contact Taleyourstory Support for assistance reviewing the available shipment information.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address during checkout. A complete address should include the recipient's name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information required for delivery.

Incorrect or incomplete shipping information can result in delivery delays, failed delivery attempts, address corrections, or a shipment being returned to the sender.

If you discover an error in your shipping address after placing an order, contact Taleyourstory Support as soon as possible. We will review the status of the order and determine whether an update is still possible.

9. Address Changes After Ordering

Address changes cannot always be completed after an order has entered processing or has been transferred to a delivery carrier. For this reason, customers should carefully verify their shipping information before submitting payment.

If the order has already been shipped, Taleyourstory may not be able to directly change the delivery address. Depending on the shipment, customers may need to contact the applicable carrier to determine whether carrier-level delivery options are available.

10. Delivery Attempts

Delivery procedures are controlled by the carrier assigned to the shipment. Depending on local delivery conditions, a carrier may leave the package at an appropriate location, make a delivery attempt, request additional delivery instructions, or follow another procedure available for the destination.

Customers should monitor tracking information and follow any instructions provided by USPS, UPS, or FedEx. Taleyourstory does not control individual carrier delivery procedures or the exact time of day a carrier arrives at a delivery address.

11. Shipping Delays

Taleyourstory works to process orders according to the stated handling timeframe. However, certain circumstances may affect the final delivery date after a shipment enters the carrier network.

Potential causes of delay may include:

• Severe weather conditions
• Natural events
• Carrier network congestion
• Seasonal shipping volume
• Transportation disruptions
• Public holidays or carrier closures
• Incorrect or incomplete address information
• Address verification or correction
• Carrier facility delays
• Unexpected operational interruptions

If a shipment experiences a delay, customers should review the latest tracking information first, as the carrier's tracking system generally provides the most current information regarding the location and status of the package.

12. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check the immediate delivery area, mailbox, porch, side or rear entrance, and other locations where the carrier may have safely placed the shipment.

Customers may also check with household members, neighbors, building management, or other authorized individuals who may have accepted the package.

If the shipment remains missing, contact the applicable carrier using the tracking information and contact Taleyourstory Support. We will review the available order and shipment information and provide assistance where reasonably possible.

13. Damaged Shipments

Customers should inspect their package and products after delivery. If an order arrives with visible shipping damage or the product appears damaged, please contact Taleyourstory Support promptly.

Please retain the original shipping package and packaging materials when reporting damage. To help us understand the issue, we may request photographs showing the shipping box, shipping label, packaging, and affected product.

Providing complete information allows our support team to review the situation more efficiently and determine the appropriate next step.

14. Products Covered by This Shipping Policy

This Shipping Policy applies to products purchased through Taleyourstory, including:

• Backpack Bags
• Luggage Travel Bags
• Shoulder Bags

Shipping information associated with an individual order is displayed during checkout. Customers should review the shipping information shown for their order before completing the purchase.

15. Business Days

For purposes of order handling, business days generally refer to Monday through Friday. Saturdays, Sundays, and applicable holidays are not counted as standard business days for order processing.

Because carrier operations may vary by location and holiday schedule, transportation activity can continue or change independently of Taleyourstory's internal order handling schedule.

16. Estimated Delivery Time

The estimated delivery period combines the standard handling and transit periods:

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may occur earlier or later depending on carrier operations and circumstances affecting transportation.

17. Orders Placed Around the Cut-Off

Orders placed close to the daily 5:00 PM EST cut-off should be submitted with sufficient time for the order to be successfully received by our system. Orders submitted after the cut-off may be treated as orders received on the following business day for processing purposes.

Customers should also consider weekends and applicable non-business days when estimating when an order will enter the handling stage.

18. Order Information and Communication

Customers should provide a valid email address when placing an order so that important order-related information can be communicated when applicable.

Shipping-related communications may include order processing information, shipment confirmation, tracking information, or other information associated with delivery.

If you believe your order has shipped but you have not received available tracking information, please contact Taleyourstory Support with your order details so our team can review the shipment status.

19. Contact Us About Shipping

Our support team is available to assist with questions concerning shipping, order processing, tracking information, delivery issues, or other concerns related to your Taleyourstory order.

20. Business Address

21. Quick Shipping Summary

For convenience, the essential shipping information for Taleyourstory orders is summarized below.

22. Our Shipping Commitment

Taleyourstory is committed to providing customers with clear and practical shipping information before and after an order is placed. We aim to process orders within the stated handling period, provide reliable delivery through established carriers, and make tracking information available when provided by the carrier.

Our standard shipping service combines a $6.99 flat-rate shipping fee, 1–2 business days of handling, and an estimated 2–6 business days of transit. Orders are subject to the 5:00 PM EST Monday–Friday cut-off time and may be delivered through USPS, UPS, or FedEx.

If you have any questions about an order or shipment, please contact contact@taleyourstory.com. Our support team is available from 8:00 AM to 7:00 PM EST, Monday through Saturday.

Thank you for choosing Taleyourstory. We appreciate your business and strive to make every part of your shopping and delivery experience straightforward, dependable, and transparent.