Return & Refund Policy

1. Return & Refund Overview

The following table provides a quick overview of our standard return and refund terms.

2. 30-Day Return Window

Taleyourstory accepts eligible returns within 30 days from the date the order is delivered. Customers who wish to return an item should contact our support team within this return period.

The 30-day period gives customers sufficient time to receive, inspect, and evaluate their purchase. We recommend contacting us as soon as you decide that a product needs to be returned so there is enough time to complete the return process.

3. Return Eligibility

To help ensure that returned products can be inspected and processed efficiently, eligible items should meet the following general requirements:

• The return request is submitted within the 30-day return period.
• The item has not been used, worn, washed, or intentionally damaged.
• The product is returned in its original condition.
• All included components, accessories, and applicable parts are returned.
• Original packaging should be included when reasonably available.
• The item is securely packaged to help prevent damage during return transit.

Returned products are subject to inspection after they are received. Items that show signs of use, damage, alteration, or conditions inconsistent with the requirements of this policy may require additional review before a refund is approved.

4. Items That May Not Qualify

A return may be declined or require further review if the product has been significantly used, damaged after delivery, altered, or returned without components necessary to identify or evaluate the item.

Products should be returned in a condition that allows Taleyourstory to reasonably determine that the item is the same product purchased and that it has not been materially changed after delivery.

If you are uncertain whether an item qualifies for return, please contact Taleyourstory Support before sending the package back.

5. How to Request a Return

Customers should contact Taleyourstory Support before returning an item. This allows our team to review the order information and provide the appropriate return instructions.

6. Information to Include in Your Return Request

When contacting Taleyourstory about a return, please provide enough information for us to identify the order and understand the reason for the request.

• Order number
• Name used when placing the order
• Email address associated with the order
• Name or description of the item you want to return
• Reason for the return
• Photos when the return involves damage, defects, or an incorrect item

Providing complete information can help reduce unnecessary delays during the return review process.

7. Return Shipping

Taleyourstory does not charge a return or restocking fee for eligible returns. Customers should contact Support for return instructions before shipping merchandise back.

Depending on the circumstances of the return, return shipping arrangements may vary. Customers should not send merchandise to an address other than the return address or instructions provided by Taleyourstory Support.

8. Packaging Your Return

Please package returned merchandise carefully. The product should be protected from moisture, crushing, tearing, or other damage that could occur during transportation.

Whenever reasonably possible, use the original packaging. If the original packaging is unavailable, use a suitable alternative package that provides sufficient protection for the item during return transit.

Customers should ensure that the return package is securely sealed before handing it to the applicable carrier.

9. Return Inspection

Once a returned package reaches Taleyourstory, the returned item may be inspected to confirm that it corresponds to the original order and meets the applicable return requirements.

The inspection process may include reviewing the item's overall condition, included components, packaging, and any reported issue. This review helps us determine whether the return qualifies for a refund.

10. Refund Processing Time

Once an eligible returned item has been received and reviewed, Taleyourstory will process the applicable refund within 7 days.

After Taleyourstory processes the refund, the time required for the funds to appear in the customer's account may vary depending on the original payment method and the financial institution or payment provider.

11. Refund Method

Approved refunds are generally issued to the original payment method used to complete the purchase.

Once the refund has been submitted by Taleyourstory, processing times can vary between payment providers and financial institutions. A refund may therefore take additional time to appear in the customer's account after Taleyourstory has completed its refund processing.

12. No Refund or Restocking Fees

Taleyourstory does not charge a return processing fee or restocking fee for eligible returns under this policy.

Customers should still follow the return instructions provided by Taleyourstory Support and ensure that the correct item is returned in appropriate condition.

13. Damaged or Defective Items

If an item arrives damaged or appears to have a manufacturing defect, please contact Taleyourstory Support as soon as possible after delivery.

Please provide your order number and a clear description of the issue. Photographs of the product and its packaging may be requested so our team can better understand the condition in which the item arrived.

Damaged or defective merchandise may be handled differently from a standard change-of-mind return. Our support team will provide instructions based on the specific circumstances of the order.

14. Incorrect Item Received

If you receive an item that does not match the product ordered, please contact Taleyourstory Support before returning the package.

Include your order number and identify the item received. Photos may be requested to help verify the issue and determine the appropriate resolution.

Do not send an incorrect item to an address obtained from another source. Please wait for the return instructions provided by Taleyourstory Support.

15. Return Status and Tracking

Customers should retain any return shipment receipt and tracking information until the return has been completed and the applicable refund has been processed.

Tracking information can help establish when a return package was handed to the carrier and whether it has reached the return destination.

16. Returns That Are Not Received

If a customer sends a return but the package does not arrive at the applicable return destination, Taleyourstory may request return shipment tracking information to assist with reviewing the situation.

Customers should keep their carrier receipt and tracking information until the return process has been completed.

17. Refund Timing Summary

18. Products Covered by This Policy

This Return & Refund Policy applies to products purchased from Taleyourstory, including:

• Backpack Bags
• Luggage Travel Bags
• Shoulder Bags

Customers should follow the same general return process regardless of which eligible product category was purchased.

19. Order Information

Please keep your order confirmation and related purchase information until you are satisfied with your order. The order number can help our Support team locate the transaction and review its return eligibility.

If you contact us about a return, using the same email address associated with your purchase can also help us identify your order more efficiently.

20. Customer Responsibility

Customers are responsible for ensuring that returned merchandise is packaged securely and that the return follows the instructions provided by Taleyourstory.

Customers should also retain return tracking information until the return has been confirmed and the refund process has been completed.

21. Contact Taleyourstory

If you have questions about eligibility, return instructions, damaged merchandise, incorrect items, or refund status, please contact our support team.

22. Business Address

23. Quick Policy Summary

24. Our Commitment

Taleyourstory aims to make returns and refunds clear, consistent, and easy to understand. We provide customers with a 30-day return window, do not charge return or restocking fees for eligible returns, and process approved refunds within 7 days after the returned merchandise has been received and reviewed.

If you need assistance with a return or refund, our Support team is available to help during our published support hours. Please contact contact@taleyourstory.com with your order information and a description of your request.

Thank you for choosing Taleyourstory. We appreciate your business and are committed to providing a straightforward shopping experience from purchase through return and refund when needed.